Automatically escalate records to managers
£75.00
Make sure your clients are getting the response they need
Ensure that your clients' and prospects' records are dealt with at the appropriate level of seniority within your business. For example, if a case is presented and not resolved within two weeks, it is automatically escalated to the Customer Services Manager
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Product Details
Escalation Brief
Complete the Escalation Brief and tell us what records need to be escalated to whom under what conditions.
Configure escalation rules
We configure your app to automatically escalate records to the right person based on your criteria.
Test and adjust escalations
We test the escalations we have configured and make any necessary adjustments.